SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wyntara.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wyntara.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
comfortable and easy to use.
Too comfortable and its great
Perfect as I have inner ear piercings and these fit wonderfully
Awesome excellent quality sound. Really impressed. love the design/color. Very unique. I highly recommend
Super good sound. Very easy to pair.
Happy, the sound is perfect and the style I love it.
Super fantastic value for money. Highly recommended, love the color too! Many thanks 😊
this item is so good, great for the money, true to description, excelent earphone, amazing work wonders
very great sound
Super sound 👍delicious color 😍
Very good
very nice and comfortable to use
Very good sound. Awesome
It sounds good, it sits well on the ear, my child said it sounds cool
very good and sound good too
Great sound and easy to connect. A clear recommendation!
Very cool, the ears do not get tired, the exercise lasts a long time, and it sounds good
works very well my children are very happy
Top
wonderful feel strong i am overhappy i highly 👍 recommend thank you.
Are super great sound, long battery life, connection established immediately, no pain in the ear
😍😍😍😍😍 I love them! 2 pieces bought
Wow!! Super Awesome for the price, A sound to damn you, the bass is incredible, my songs have never had such a clear sound so good, and so loud: hold super well on the ears, doesn't fall off, this hangs up on the wrist strap magnetically and the Wrist Strap is great, the battery life is incredible super long at least 3 days, The battery doesn't drain by itself: total energy saving!!
instant pairing, sound surprisingly good, respond perfectly to touch just super
the earbuds are amazing and arrived very quick since to use and you tend to forget your wearing them at times , excellent item .
really good sound quality and long battery
Very excellent and light on the ear
good sound, comfortable easy set up,, just right thank you
Perfect as described, incredibly good sound, doesn't hurt the ears.
Very stylish headphones, sound good, hold securely. For the price, it's great.