SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wyntara.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wyntara.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the perfect size for traveling. I saw a lot of reviews saying their jewelry didn't stay in place so I tested it. I put all my jewelry I'm taking on my trip in and I shook it as hard as I could. everything stayed in place. Perfect for traveling! :))
It’s pretty and is a nice size for traveling. I successfully was able to put my larger earrings in the space. It zips so no worries anything falls out plus small enough doesn’t take up much room in my carry on bag.
I had purchased this item because I was going back to school and needed something to hold my jewelry, and force me to not bring too much. This was and still is perfect! It holds just enough with room for more.
I purchased the Portable Leather Jewelry Organizer because when traveling, a jewelry pouch was not working--all my jewelry would get mixed up and tangled and it was hard to see what I had when I went to get dressed. This box really helped both keeping jewelry safe and making getting dressed easier as everything stays organized.
This small box is so special for my better quality jewelry. Nice soft interior, more spacious than I expected and secure items when I travel. So important to me to not have items move around when traveling. I absolutely love this box.
This is so pretty and I can't wait to use it. It is a tad bigger than I thought it would be but it will work for my jewelry.
I love this! It was exactly what I was looking for. I got it in the champagne color and it was so cute!