SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wyntara.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of wyntara.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A nice help in these hot days
Pretty good product
good quality, super portable, easy to bring anywhere
Very good the kids and my spouse liked it and more now for the beach. I bought my spouse because he works on the construction site.
Good article. five speed modes, charges like a mobile phone and is portable that is to say wireless although it makes a little noise, gives air and throws air which is something innovative and very good I recommend this article
delicious. works perfectly. lasts a long time to charge. When I do home I use it. with training or when I'm in the pool. Gives wonderful cooling
works very well thank you
its good
cool ✅ good quality ✅️ it's amazing comes with a charger but I already lost it 😅 it works good portable also comes charged so u can check it out as soon as u get it .
Super
Super solid and good quality, for the price too it's great.
Very well made product
I love it!
A must have in a hot day!
Totally awesome, thank you
Hello very satisfied with this fan at 5 speed pleasant to wear powerful very good ventilation for its duration at the 1st speed being tested, I am very satisfied with this product and will help me well at work.
It's a cool thing
It seems to have five speeds not bad.
as described, five levels of blowing, nicely fitted to the neck
excellent product
Super 👍👍👍👍
My husband likes it
A fan that blows to both sides of the face. There are 5 degrees.
5 operating speed and remaining charge indicator: the jet of fresh air is very effective.
Great 😍😍, for someone like me who melts in the heat, this product is tremendous!! I guess I'll 😂😂 use it 24/7 now
It's very good just like in photos
very good
Great fan works great with the 5 top speeds
A very nice solution for hot weather.. the ability to adjust the air supply to the adjustment of the ...
Works perfectly
Just what I was looking for!
works very well
I really like it, a modern design that tells you the battery you have left. And it's got quite a bit of power.